Below are some basic questions you as the consumer should ask every plumber BEFORE you allow them to schedule work at your home or office. The questions are standard and the answers are what you will hear from our friendly office staff.
1) If you give me a quote, will you ever exceed that price?
a. Not for the work listed on the quote.
b. Sometimes we will run into unusual situations after we start the job that may require additional work. We will always stop, inform you of the situation and complete another quote for any price changes. We will always present them to you for approval.
2) What is your normal response time?
a. For emergency calls: we will have a technician out same day. In some cases we can be on-site within 60 minutes! (we cannot be held responsible for traffic, weather or other unforeseen items)
b. For service calls: they are scheduled during normal business hours. We try and provide all of our clients with a 30-40 minute “window of time” for us to arrive. We will call you ahead of time to let you know an exact time. This allows you the consumer time to make any necessary arrangements and allows our Technicians plenty of time to complete any unexpected repairs on their previous calls.
c. Our office staff is in constant communication with our Technicians to help expedite them to your home or office ASAP!
3) Are you a licensed contractor?
a. Yes. Larson Plumbing is a licensed plumbing contractor in the state of Florida. Our license number is CFC054884. Please feel free to go to the Contractor’s State License Board (PDPR) website to check us out at www.myfloridalicense.com
b. Remember, if an unlicensed contractor completes work on your home, and anything goes wrong, you may have a problem with your insurance company paying for any related damages! (and he definitely doesn’t have any!)
4) Do you have insurance?
a. Yes. Larson Plumbing carries General Liability insurance, Workman’s Compensation insurance and insurance on all our vehicles.
b. For all of our Property Management clients, we can provide all necessary “added insured” endorsement your firm may require.
5) What if I need something done in an emergency and you don’t have the parts on your truck?
a. We have priority access to our supply houses in emergency situations. If we don’t have it, and it is not available at local home improvement warehouse, we can contact a local supply house and gain access to the require material.
b. This assumes it is not a specialty order item, and there is a nominal charge for this exclusive service.
6) Are your Technicians sub-contractors or employees?
a. Larson Plumbing only has employees. All our employees must be drug-free and must pass a stringent criminal background check as well. Each individual hired by Splash Plumbing is a qualified person to properly represent our company. We DO NOT subcontract work or operate as a “broker”.
7) What payment methods does your company accept?
a. Larson Plumbing accepts personal checks, Visa, Mastercard and cash.